Customer Assurance Policies
Assurance & Return Policy
Returns may be permitted under the following conditions:
- Merchandise must be returned within 7 days of its receipt, and
- Merchandise must be returned in the same condition as it was received, and
- A 25% restocking fee and all applicable delivery fees will be assessed, and
- Special Orders cannot be returned.
- Closeout and "as is" merchandise cannot be returned.
Slight Damages or Imperfections
Detailing of furniture after delivery to your home is a common practice in the furniture industry and our delivery personnel are trained to perform this service, which includes correcting minor imperfections on the delivered furniture, in your home, at our discretion.
30-Day Bedding Comfort Guarantee
We are proud to offer our customers who purchase premium bedding a 30-day comfort guarantee under the following conditions:
- The bedding purchased was one of our premium bedding lines, and
- One of our treated, stain-resistant mattress pads is purchased at the time of the sale, and
- The mattress must be returned in it's original condition, and
- Guarantee allows for a one-time reselection of another premium mattress. If any price difference exists after reselection, a store credit in the amount of the difference will be issued. No refunds will be issued.
Low Price Guarantee
We will give you DOUBLE THE DIFFERENCE if you make a purchase at Home Place Furniture and find the identical item advertised by a competitor in our local market area for less money in a 30 day time period from the date of purchase.
(NOTE: Subject to verification by the store manager. Does not apply to cash and carry promotional items. Must be advertised in local newspaper/flyer.)
Hassle Free Shopping
When you make a purchase at Hank’s, we promise you professional, courteous, and well-trained sales associates. Our goal is to make your shopping experience pleasant, informative, and provide you with high quality furniture that represents a great value.
Still have a question?
Contact us:
By E-mail
Fill out our Customer Care Form
Home Place Customer Care
5708 Warden Road
Sherwood, AR 72120
Our Philosophy
“Our philosophy at Home Place is pretty simple. It is centered around the belief that when a customer comes through our front door, they are doing us a favor. It is our obligation to provide them with courteous service, professional, intelligent advice, clean well-displayed furniture, a pleasant shopping experience, and of course, excellent values.”
Hank Browne
President
Home Office
In Arkansas: 1-501-565-3561
Toll Free: 1-888-224-4265
5708 Warden Road
Sherwood, AR 72120
